Shooting for the Stars

First let me say that I apologize for the lack of blogs recently. I could list a series of excuses but I know you'll just tell me that moving to another state, having a small child, and working from another city is just part of life and I should suck it up; so I won't do that. I'll just say that I was inspired by something and I'm going to do better.

Yesterday as I was reading through the news, I was struck by a something that I thought was going to be a distant memory in our world's history. As NASA loses funding and our dreams of going to space dwindle in the light of big brands and materials things, Virgin Galactic finally used the billions of dollars Sir Richard Branson swims in to launch the first powered flight of (the cleverly named) SpaceShipTwo.

As a child I dreamed of a world that was not global but galactic. Complete with moon cities and flying cars (after all that's what the movies sold us). When NASA launched its final mission from Cape Canaveral, a piece of me died as my childhood dreams faded in to simple fallacy. But seeing SpaceShipTwo take flight and charge towards the edge of space I was captivated and suddenly reminded that my dreams were dependent on NASA and someone making it happen for me. My space cities weren't built by me, they were built by someone else and I just got to live in them.

I was inspired by the flight as it said to me, with enough hard work and enough dreamers (and enough money) we can accomplish anything. I guess this cheesy post is about inspiration and never losing sight of your goals no matter how big they may be. Always remember, greatness is earned not found.

Video is a Winner

“Video ads accounted for 19.3 percent of all videos viewed and 1.3 percent of all minutes spent viewing video online.“

Videos drive traffic to websites. It doesn’t take a rocket scientist to understand why. We love to be fed information and in today’s visual world, video is the most consumed information resource. YouTube reports that more than 4 billion videos are viewed each day, and 60 hours of video are uploaded every minute It has been said that the longer a person is in a store, the more likely it is they will purchase something. The same is true with a website. The longer someone stays on a site, the more likely they are to convert. How do we get them to stick around? Easy, give them what they’re looking for. Videos. “...the comScore Video Metrix service shows that 181 million U.S. Internet users watched more than 39 billion online content videos in September (2012), while video ad views totaled 9.4 billion.” This doesn’t mean that your site will automatically see an increase in conversions or traffic. There are still some things to consider when adding video. Is this relevant to my audience? Is it too long, too short? Do we allow ads? Years ago, only large companies with healthy budgets could afford to add good quality videos to their website, but today the format is well within reach for companies of any size. Since it increases site traffic, length of visit, and ultimately conversion rates, any company that wants to succeed online should have some sort of video presence. Check out this great video inforgraphic from James Wedmore.

5 Reasons Your Site Should Be Mobile

After spending the last 2 weeks without internet, I've had to experience all of my online interactions through my mobile device (iPhone 5). I've always said that mobile is important and we as marketers must adapt out online presence to a mobile friendly or optimized versions but now more than ever, I believe that important is simply not an agressive enough word.

Because I was experiencing interactions with businesses 100% through mobile, I was looking for great mobile sites that would allow me to access information and make purchases both quickly and efficiently. I found almost all the sites I needed to visit were not mobile friendly and almost all of the site I did not need to visit were. I purchased many items and made several reservations with alternate companies simply because it was easier to do through the iPhone. If I'm doing this, our audiences must be as well. This is why it's more than imoportant that we mobilize out sites and stop pushing customers to competition simply because of our mobile weakness. Below are 5 other reasons we need site to be mobile.


A Mobile Version of Your Website Improves Your Visitor's experience
A mobile site allows visitors to have a smooth browsing experience specifically designed for the device they are using. In addition, a mobile site can highlight information that is most beneficial for on-the-go visitors, such as contact information, directions, geo-location, QR codes, etc. This makes finding information much easier than searching through page after page of a full website.



Mobile Improves your Search/SEO Performance
Stats show that a mobile version of a website will generally improve the site's rankings. Search engines like Google, Bing, and Yahoo clearly recognize the growing mobile market and are always interested in improving user experience. Not to mention, Google has a separate index for mobile content. While a separate index is nice, the fact that there are very few sites in the index is even better. This means the competition is low and your mobile site has a better chance of reaching the top of search results.

Faster Load Times
Almost 60% of mobile visitors expect a site to load in 3 seconds or less. They typically have a slower connection so making a fast loading site essential. Mobile websites should contain less and optimized information, making load times faster. As a bonus, Google looks favorably upon fast loading sites.

Improved Brand Perception
Potential customers judge your business based on your website. A mobile site that looks attractive and is easy to navigate on a smartphone gives a positive impression. It also shows that you value the growing mobile market and portrays your brand as modern and updated.

More Flexible Than Apps
Apps are great but an App is no substitute for a mobile website. An App requires the user to enter an App store, find it, and download/install it before it can be used, whereas a mobile site can be more quickly pulled up by anyone. Also, Apps must be developed separately for different platforms (iPhone, Android, Blackberry) and must be submitted and approved by the appropriate App store - as opposed to mobile sites, which work on every mobile device. In addition, mobile sites are typically quite a bit more cost-effective than Apps. Again, Apps are wonderful, but even if you have the best App in the world, someone is trying to access your website on their phone. 

5 LinkedIn Tips for Sales

LinkedIn is extremely effective for sales people to make connections and get leads because of its innate business atmosphere. People join LinkedIn looking for targeted professional communication and connections and this drastically increases the likelihood of gaining warm leads for your sales team.

While LinkedIn has made it easy for members to share information and posts, it is important to know that there is a huge amount of content getting put out to your audience at all times. That is why it’s necessary to understand that your message will only get through to your audience about 20% of the time. Because you don’t know which 20% will see your message, each post you make should add some sort of value to the reader.

1) Create Your Voice and Personal Brand

You likely have a good amount of material that you or the company has created in order to make your close easier. This can include sales sheets, presentations, research papers, and anything that you use in a meeting or sales call. We already saw how LinkedIn offers a variety of places to share all of that information with your audience.

Create a SlideShare or BrainShark presentation from your sales deck and share it in industry groups, on your profile, and send it to individuals that may be interested. Take your sales sheet and create an infographic or interesting white paper.

Because your content is only getting consumed about 20% of the time, it’s important to not use sales information for all of your broadcasts. You can leverage your company’s blog and posts to create credibility for yourself by sharing frequent updates. This will give you content that is industry related but not necessarily sales related.

All of these things offer value to a potential lead while also giving you a positive voice and personal brand perception. Those things gain trust and will increase traffic to your brand page or website and increase your warm leads.

2) Get Connected and Manage Relationships

Sharing good content is only the beginning. Remembering that only 20% of your content is getting consumed by those seeing it, it’s important that the reach of the content be large enough to make that 20% worth working for. What does that mean?

That means you need a large enough network of people to see your message to make the time spent worth the effort. For example: if you have a small network of people you broadcast information to, say 500, your 20% is only 100 people and may not increase your sales enough to justify the time spent reaching them. However, if you increase your network, your 20% increases and so will your leads and sales. LinkedIn and traditional sales efforts are all based on the same thing, connections.

Making sure to import your contact list from your phone or email is the first step to increasing your connections. They are already connected to you in some way and are an easy connection to make. This will increase your connection number and will add to your “connection value” or the perceived value of being connected to you.

Use OpenLink to send messages to people you're not connected to. LinkedIn only allows you to send messages to people with which you share a first-degree connection. The ability to be part of the OpenLink network is only available to premium account holders, but it allows them to be available for messaging by any other LinkedIn member if they choose to be.

Transfer your LinkedIn connections to another contact management system. Just click on "Contacts," "My Connections," and then scroll down and click "Export Connections." You have the option of either exporting as a .CSV or .VCF file. This will allow you to track these connections in a familiar CRM.

3) Give and Get Answers

Answers is one of the best-kept LinkedIn secrets. Answers allows members to enter a question and select the members of their network who they believe may have the answer to this question. Members can answer and receive answers from their first degree and extended connections. The possibilities of this are almost unlimited.

When creating material to share to your groups and connections it’s extremely important to make it useful and meaningful to the person your targeting. What better way to find out what they want to know than by asking? The answers section of LinkedIn allows us to ask important questions about our industry or brand and receive feedback or opinions that give us insight to the way we should be marketing our company.

As a marketer, blogging is a large part of our business but sometimes we are looking for material our audience wants to read. One of the best places to find material for the blog is in Answers. Find out what people want to know and write a blog about it. Then promote that blog and watch as all of those looking for that answer flock to your page. Because you can see who visited your page, reach out and connect or message for a meeting to discuss how your product or service can help.

Answers offer a great amount of market research in one place. This is a place you can gain market insight, blog material, connections, and even connection value. It’s all in the way you use it.

4) Follow “News Feed”

Your connections and groups are constantly sharing updates and links. Your news feed displays these and offer you opportunities to reach out and touch base with some of your connections. IF someone shares a link you find interesting, make sure to comment and tell him or her what value you found in their share. This will help keep you top of mind. This is also a good place to see if you’ve missed something.

5) Leverage your company’s group

While sales teams are working to tow the line for a company’s revenue, they often feel the need to create materials for gaining leads and pitching business but they often forget about the materials their marketing departments are putting out as efforts to drive brand awareness, especially on LinkedIn.

Companies often invest great efforts to build and develop groups in LinkedIn. This is a great place for sales people from that company to gain warm leads and pitch material. Members of groups are often looking for relevant and valuable information on specific topics a group may cover. This means the company groups are putting out discussion materials to gain market insight and feedback.

A savvy sales person will not only join the group and add comments or discussion material but will use the discussions from their marketing team to gain leads. This is a fairly simple process. Marketing puts out a discussion topic and the marketing team puts effort into gaining traction, the sales team monitors comments on that discussion and use comments as a point of entry to a connection or meeting.

4 Metrics for Calculating Social ROI

After much planning, you’ve executed your social media strategy. It’s been going for a few weeks now, so when should you start wondering if it’s working? How will you know if it is successful? What metrics can you use to determine success?

Interestingly, when I’m talking to people about how Parthenon helps our clients run successful social campaigns, these questions almost never come up. People assume we measure likes and reach, and it’s not until I tell them about creating metrics for social — outside of impressions — to generate ROI that a discussion starts.

We measure the success of social media through actual data that can generate a social ROI. How do you do that? First you must think about the metrics used to define success online:

  • Conversions
  • Amplification
  • Sentiment
  • Assigned Value

One of my favorite bloggers and analytics pros, Avinash Kaushik (pictured), defines these metrics in his blog as:

  • Conversion Rate
  • Amplification Rate
  • Applause Rate
  • Economic Value

The difficult part of measuring social return is relating a like, or post comment, to the more important metrics. Here’s how Avinash and Parthenon make this happen:

Metric 1: Conversions

Conversation Rate = # of Audience Comments (or Replies) Per Post

So what? This rate tells us that people are actually interacting with our posts and engaging with our content. This means we are doing something right AND that we should do more of it.

Metric 2: Amplification

On Twitter: Amplification = # of Retweets Per Tweet

On Facebook, Google Plus: Amplification = # of Shares Per Post

On a blog, YouTube: Amplification = # of Share Clicks Per Post (or Video)

So What? Isn’t this reach? NO! This number tells us how many people are not only interacting with our post, but are also SHARING it with others. This means you are actually reaching your second-level audience, not just seeing how many second- and third-level connections you have.

Metric 3: Applause

On Twitter: Applause Rate = # of Favorite Clicks Per Post

On Facebook: Applause Rate = # of Likes Per Post

On Google Plus: Applause Rate = # of +1s Per Post

On a Blog, YouTube: Applause Rate = # of +1s and Likes Per Post (or video)

So What? When a billboard goes up, a commercial comes on or an ad is served, you don’t know how people feel about it. This metric shows how many people like your message! When combined with your amplification, you can actually get second- and third-level audience members to move to the first level by posting more of what they like — and like to share.

What’s more, when someone in your social circle searches for content you’ve put out and that people have applauded, the Google rank moves your work above content that has received less positive attention.

Metric 4: Economic Value

OK. So, now on to the good stuff; the steak, not the sizzle. This is what a CMO cares about and budgets for, and while this is should not be your primary objective, it is important to make sure your investment in social media can directly affect the company’s bottom line. Avinash has two great blogs about Micro/Macro Conversions and Economic Value. These will help you figure out how to set up your conversions and how to assign value. That’s key, because you need both to actually see the big picture.

Economic Value = Sum of Short and Long Term Revenue and Cost Savings

This is the most difficult yet most valuable metric listed. You will have to work with your entire finance team to figure a number your comfortable associating with the hourly cost of social media to your company. Once you’ve don that, measure how many clicks from social drove conversions on your site. This is where is gets simple for ecommerce sites, you’ve just seen how much revenue you generated through social and how much cheaper (or more expensive) it was than your traditional marketing.

For non-ecommerce sites, your conversions may lead to the bottom of the funnel for a follow-up. If you’re tracking how many web leads turn into sales, and I hope you are, you will have your revenue from social figured out and then you perform the same task as above. The point of this is to determine how much value your social efforts bring to the company through the many micro and macro conversions that take place on your website.

The reality of social media metrics and ROI is that it all can’t be measured or related to business objectives. By nature, some things are subjective. However, if you can use the data provided to you by the platforms in a more imaginative way, you may actually be able to see what your investment has given you. This way you can continue to budget accordingly while also keeping those bottom-line focused CMOs happy.